Privacy policies | Wicked Clean Laundry
At Wicked Clean Laundry (WCL), customer privacy is a top priority. This policy outlines how we collect, use, and protect customer data across all our services, including wash & fold, and commercial laundry services in Boston, Cambridge, Somerville, and other areas we serve. . For commercial clients, we may collect business-related details, including business names, contact persons, and tax identification numbers. We comply with the Massachusetts Data Privacy and Protection Act (MDPPA), including the 201 CMR 17.00 Standards for the Protection of Personal Information, which mandates safeguards for resident data. We adhere to the California Consumer Privacy Act (CCPA) requirements. Our goal is to maintain transparency and build trust by safeguarding personal and business information while ensuring seamless service delivery.
Information We Collect
To provide efficient and reliable laundry services, WCL collects specific types of information from customers and commercial clients. We collect personal information, such as names, phone numbers, addresses, and email addresses, primarily for scheduling pickups and deliveries. For commercial clients, we may collect business-related details, including business names, contact persons, and tax identification numbers.
We also collect payment information, including credit and debit card details, which are securely processed through third-party payment processors like Stripe and Square. WCL does not store or retain any credit card information. Additionally, we collect service-related details, such as laundry preferences, special washing instructions (e.g., requests for hypoallergenic detergents), and preferred pickup and drop-off locations to ensure personalized service.
For customers who interact with our website, we may gather technical data, including IP addresses, cookies, and usage analytics, to improve user experience, facilitate online bookings, and enhance service efficiency.
How We Use Your Information
WCL uses the collected information to ensure efficient service delivery, allowing us to process laundry orders, fulfill our 24-hour turnaround commitment, and manage scheduled pickups and deliveries across Greater Boston.
We also use customer contact information for communication purposes, sending order updates, pickup/delivery notifications, and occasional promotional offers. Customers who prefer not to receive marketing emails or SMS messages can easily opt-out at any time.
Additionally, we analyze service trends and customer preferences to optimize operations, such as identifying demand differences between locations like Brookline and Salem. This data helps improve our services and enhance customer satisfaction.
For legal compliance, we retain certain information to generate invoices, process tax reports, and prevent fraudulent activities.
How We Share Your Information
WCL does not sell or rent customer data to third parties. However, we do share necessary information with trusted third-party partners strictly for service fulfillment. Delivery drivers receive only essential details, such as pickup and drop-off addresses, ensuring smooth logistics. Our payment processors, including Stripe and Square, handle all transactions securely, and WCL never stores any payment card details.
We comply with Massachusetts legal requirements and may disclose customer information if required by law, such as responding to a court order or regulatory request.
Data Security
To safeguard customer information, WCL implements strict security measures. All payments are processed through encrypted channels, ensuring protection against unauthorized access. Our internal systems are password-protected, and access to sensitive customer data is limited to authorized personnel only.
We conduct regular security audits to ensure compliance with Massachusetts data security standards (201 CMR 17.00), reinforcing our commitment to data protection. Customer data is retained only for as long as necessary, such as maintaining commercial client records for repeat billing and tax purposes.
Your Rights and Choices
Customers have full control over their personal data. If you need to update or correct your information, such as an address change for Medford residents, you can request an update. Additionally, customers can request data deletion, except where retention is required for legal or tax-related purposes.
WCL also respects customer preferences regarding marketing communications. You can unsubscribe from promotional emails or adjust preferences through your WCL account settings.
For customers residing in California, WCL complies with the California Consumer Privacy Act (CCPA), granting them rights to access, delete, or opt out of data collection practices.
Policy Updates
WCL periodically update this privacy policy to reflect changes in regulations or business practices. Any updates will be posted on our official website and communicated via email to active customers. The effective date of the revised policy will be clearly displayed to ensure transparency.